We saw how incentives work at Singapore’s Changi Airport.
Ground staff are paid a bonus if luggage is on the carousel by the time disembarking passengers reach it.
We were among the first people off a Singapore Airlines flight from Christchurch last week. Our thousand acre strides helped us overtake those ahead of us on the route march from the plane to immigraation so we were first in the queue there.
Getting through those formalities took only a few minutes and our bags were waiting for us when we reached the carousel.
Monday, 6 July 2009
Incentives matter: airport file
Homepaddock points out Incentives work: